AFTER SALES SERVICE (SAV)
& FREQUENTLY ASKED QUESTIONS (FAQ)
Leobotics, your dedicated partner, is committed to exceeding your customer satisfaction expectations by implementing innovative and customized solutions at your complete disposal. At Leobotics, your success is our priority, and we are proud to work with you to achieve your goals.
Robotic arm
We recommend replacing the old batteries with new ones and checking that the Molex connectors have been connected correctly. If the problem persists, activate a support ticket via the following link: https://www.clementoni.com/en/form/ specifying the problem encountered.
If the wheels do not turn properly, we recommend turning the switch to the OFF position, removing the batteries, and disconnecting the Molex connectors from the motherboard. Leave the cables unplugged for two minutes. Reconnect the cables, insert the batteries, and program the robot again to verify proper operation.
Buddy
To troubleshoot Wi-Fi connection issues, check your network and restart your router.
First, check that Buddy's microphone is not obstructed. If not, find all the documentation: https://www.bluefrogrobotics.com/en/documentations
Make sure the charger and power cable are properly connected. If not, find all the documentation: https://www.bluefrogrobotics.com/en/documentations
To recalibrate Buddy's facial recognition, follow the steps in the settings. Otherwise, find all the documentation: https://www.bluefrogrobotics.com/en/documentations
To extend Buddy's battery life, turn off unnecessary features. Otherwise, find all the documentation: https://www.bluefrogrobotics.com/en/documentations
Nybble Cat
Wired serial connection via USB programmer\nBluetooth dongle\nWiFi dongle
For NyBoard, please refer to: https://bittle.petoi.com/2-open-the-box#mute-unmute-the-buzzer-beep
It can last hours if you mostly code and test postures or less than 30 minutes if you keep Nybble running.
Make sure to calibrate the joints with the included L-shaped tuner and understand the part numbers.\nRemove the rubber end caps.\nStopping the gyro will make slow moses more stable.
Try disabling Gyro in the mobile app. If the problem persists contact Petoi OpenCat support directly: https://www.petoi.com/pages/faq
Ebo SE
EBO Air and EBO SE can pass through door sills or thresholds up to a height of approximately 0,5 cm to 0,6 cm.
Yes, EBO requires regular maintenance. It is not complicated and can be done in less than 5 minutes. EBO is a free-moving home compagnon robot and it is inevitable that human and pet hair will get stuck on its "feet" as it moves around the house. It is recommended that after a period of use, remove the wheels and clean the hair/dust with the instructional video: https://www.enabot.com/pages/support-home
EBO Air is not waterproof. It is recommended to keep away from water or being splashed with water during operation. If water accidentally enters the EBO, please turn off the EBO immediately (press the RESET button at the bottom 2 times), then remove the wheel set and dry it with dry wool/paper towels, or a hair dryer if possible, and make sure to wait until it is completely dry before turning it on and charging.
Eilik
Situation 1:\nWhen powered on, the screen remains black even with movement and sound.\n\nSituation 2:\nAfter working normally for a few minutes, the screen turns black with movement and sound.\n\nIn the above situations, the screen or the screen connection wire may be faulty. Try restarting the robot.\n\nIF the problem persists, contact Energize Lab technical support: https://energizelab.com/support
1. If Eilik shuts down when the battery is low, there may be a problem with the battery. Submit a SUPPORT CASE directly for warranty service.\n2. If Eilik suddenly shuts down without battery problem, it is suggested to force restart (Press the collar button for 15s) > Format SD card.
1. Reconnect the USB-C cable;\n2. Replace the COM port/charger;\n3. Replace the USB-C cable;
Eilik can record what you say, then repeat your words with his robotic voice.
Emo
Make sure Emo is properly connected to your Wi-Fi network and has access to the internet. Also, check that the volume settings are not set to "silent". Restart the robot by unplugging and plugging it back in. If the issue persists, make sure the apps needed for music and dances are up to date. If none of these solutions work, contact Living AI Support for further assistance: https://living.ai/support/
Currently, EMO only supports English. But in addition to English, EMO will support major world languages: German, French, Spanish, Japanese, Korean, Chinese are planned.
Press a button, turn the rotary selector or use the presence detector to activate the display.
A full charge takes about two hours. The battery can last up to four hours on low power.
FarmBot
Yes. All electronics are protected from rain with plastic housings and enclosures. All other parts are made from corrosion-resistant materials such as aluminum, stainless steel, and UV-stabilized plastic.\n\nPlease note that FarmBot is not waterproof, in the sense that you cannot completely submerge it under water, such as in an aquarium. Ultra-humid areas can also pose a risk to FarmBot's electronics, requiring you to take extra precautions and measures during your installation.
Being open-source means that all source files (CAD models, step-by-step assembly instructions, software, etc.) are completely free so you can build and operate a FarmBot by yourself - without our company. You can view and download all these resources at https://farmbot.com.au
J30
To replace the J30 brushes, start by turning the robot off and gently turning it over. Remove the worn brushes by unscrewing or unclipping them depending on the model. Install the new brushes by firmly fixing them in place. Make sure they are properly aligned before putting the robot back into service.
For carpets with pet hair, the J30's "Turbo" or "Deep Clean" cleaning mode is most effective. This mode increases suction power and uses more aggressive rotating brushes to catch hair and debris. Also, make sure the brushes are in good condition and clean them regularly to maintain optimal performance.
Make sure the robot is properly charged. Check that the charging station is plugged in and working. If the robot still does not turn on, try resetting the robot by unplugging it from the charging station for a few minutes and then plugging it back in. If the problem persists, contact customer service: info@bibrobotics.com
Check that the water tank is full and properly installed. Make sure the brushes and filters are not clogged or dirty. Clean the brushes and filters if necessary. Also check that the floor is free of large debris that could interfere with the robot's operation. If the problem persists, contact technical support: https://www.bibrobotics.com/support/#service
K900
The K900 continues to operate for the set cleaning time, even if the dirt tank is already full. The air filter continues to clean itself during this time.
The K900 can climb a 12% slope. It cannot climb steps or other obstacles.
It depends on how the robot is used and how regularly it is maintained. Typically, the filter should be replaced 2-3 times a year, but if you work in an extremely dusty environment, we recommend replacing it 3-4 times a year.
Advanced Robots Programming Construction Kit Robots School
LEKA
Leka's position on the base - if Leka is not correctly positioned on the base, the two charging coils will not be correctly aligned and the transfer will be poor\nRoom temperature - the charging base and the robot are equipped with a temperature measurement system allowing them to cut off charging and operation if the temperature becomes too high in order to avoid burns.\nWhen not charging, Leka discharges naturally like any electronic device and can reach 0% battery in 36/48 hours depending on the initial charge level.
The Leka app is only compatible with iPadOS 15.
The tablet and the robot work via Bluetooth Low Energy (BLE). WiFi will therefore only be useful for regular updates of the application and the addition of educational content. It is therefore entirely possible to use Leka without an internet connection.
Absolutely! The application allows you to set up multiple professional accounts as well as multiple child accounts. You can create professional profiles and child profiles according to different criteria so that Leka can best adapt to your use but also for better monitoring of the child's progress. Thus, a Leka can be used by multiple professionals.
Lite 3
First, check that the stabilization sensors are not obstructed by dirt or debris. Make sure the robot is on a flat, stable surface. If the problem persists, contact technical support: https://www.deeprobotics.cn/en/index/support.html
Clean the robot's obstacle sensors to ensure that no dirt is affecting their performance. Also, check that the sensors are not damaged. You can recalibrate the sensors via the management app. If the problem persists, contact technical support: https://www.deeprobotics.cn/en/index/support.html
It may be the overheat protection of the motor or the drive. Please wait for 10 minutes and try again. If the robot is still unable to move, please check the battery, then confirm whether the emergency stop status is closed (the emergency stop button lights up blue when closed), and then check whether the controller is disconnected.
Please confirm that the robot has started and check that there is no other version of APP running behind. If the robot still cannot be connected, please restart the robot and APP, and try to connect again.
Lite 6
Make sure the arm is properly powered and all cables are securely connected. Also check the fuses and safety switches. If the arm remains inactive, try restarting it using the reset button on the controller. If the problem persists, contact technical support: https://help.ufactory.cc/en/
To calibrate the Lite 6 arm, access the control interface via UFstudio software. Use the built-in calibration tool to align the axes and adjust the sensors. Follow the on-screen instructions to complete the calibration. Regular calibration is recommended to maintain the arm's accuracy.
To update the Lite 6's firmware, connect it to a computer via USB and launch the UFstudio software. Go to the 'Updates' section and follow the instructions to download and install the latest firmware version. Make sure the arm remains connected and powered on throughout the update.
Check that the program used is correctly configured and that the speed and acceleration settings are suitable. Also make sure that the arm is not overloaded and that the joints are well lubricated. If the problem persists, contact technical support: https://help.ufactory.cc/en/
If the Lite 6 arm suddenly stops, check the error messages displayed on the software interface. This could be due to overload, overheating, or an obstruction in the arm path. Make sure the working environment is safe and clear. If no cause is evident, restart the system and monitor performance. If the problem persists, contact technical support: https://help.ufactory.cc/en/
Loona
Check that the battery is installed correctly and that the charger is working. If the problem persists, contact technical support.
Loona can recognize almost any language and can respond in English, 中文, 日本語, Español, Deutsch, Français, 한국어, Italiano, 粤语, Nederlands, for now (more languages are coming, so stay tuned!)
Loona has a battery capacity of 1350 mAH. Loona lasts up to 30 hours on a full charge and the continuous play time is 1,5 hours. Actual battery life may vary depending on usage as different functions consume power differently.
Loona is offering the ChatGPT 4o feature for free at the moment.
Check that Loona's sensors and wheels are not obstructed by objects or dust. Make sure the floor is flat and free of obstacles. You can also recalibrate the navigation sensors via the robot management app. If the problem persists, it may be necessary to contact KeYi Robotics after-sales service for technical verification.
mBot Ranger
Check if the remote control is turned on and the batteries are installed correctly. Also make sure that Bluetooth is enabled on the robot.
It may be a detection failure caused by the RGB LED on the main control board lighting up. Check if any RGB LED is lit and affecting the light sensor.
(1) mBot Ranger moves slowly or even restarts automatically when it turns around or encounters an obstacle.\n\n(2) mBot Ranger still does not move even when you set its moving speed to the maximum value.\n\n(3) mBot Ranger cannot keep its balance or is prone to falling when it moves or turns around.
Contact technical support directly: https://support.makeblock.com/hc/en-us
Press the red button on the main control board to start mBot Ranger.
It may be a detection failure caused by the lighting of the RGB LED on the main control board. Check if any RGB LED is lit and affecting the light sensor.
(1) mBot Ranger moves slowly or even restarts automatically when it turns around or encounters an obstacle.\n\n(2) mBot Ranger still does not move even when you set its moving speed to the maximum value.\n\n(3) mBot Ranger cannot keep its balance or is prone to falling when it moves or turns around.
It may be caused by the reverse connection of the motor cables. Replace the connection positions of the motors connected to the M1 port and M2 port on the main control board.
Minibot
Nao
Depending on the usage of your Robot, this could be normal. Turn off your Robot, or put it in Rest Mode. Let your Robot cool down. If overheating appears again in the same place, you may need to contact Support.
A notification consists of an LED indication on the Chest Button and a voice message. When notified, the Chest Button will flash and the color will tell you the severity.\n\nGreen: Information\nYellow: Warning\nRed: Error\nPress the Chest Button once to listen to the voice message.
Before you can talk to NAO:\nYou must have completed the Initial Setup,\nYou must have installed Basic Channel, or any other application that contains dialogs. NAO is unable to talk until an application that contains dialogs is installed.
With Basic Channel\nIf you have Basic Channel installed, you can adjust the volume of your Robot with the following voice commands: "Speak softer" / "Speak louder" or "Speak less loud" / "Speak louder".
You can perform a Factory Reset from Robot Settings to reset NAO's password. You will only need your SoftBank Robotics account and password.
NED2
First, check that all electrical connections are secure and that the cables are not damaged. Also, make sure that the motors and arm joints are not blocked by physical obstructions. Calibrate the arm using Niryo Studio software to check if there is a positioning issue. If the problem persists, contact technical support for further assistance.
You can control your Ned2 with any type of command. You just need to make sure your computer can detect your controller.
Check if the arm needs recalibration. Use the Niryo Studio software to start the recalibration procedure. Also make sure that the sensors and motors are working properly. It may be helpful to check the configuration settings in the software to make sure they are set correctly. If inaccuracy issues persist, contact Niryo technical support.
The Ned2 is not designed to be disassembled frequently. You must obtain approval from the support or sales team to modify or repair your robot by yourself. If you decide to do it yourself, you should be aware that this will void the warranty.
The conveyor belt can be operated separately from the Ned2 using a control box. Since it is an open-source device, you can also control it with an Arduino board: Control the Conveyor Belt with an Arduino Board - Tutorials & Applications v1.0.0 documentation (niryo.com).
Picoh
Contact technical support: https://www.ohbot.co.uk/contact.html
Pudubot2
If Pudubot 2 is having trouble connecting to the Wi-Fi network, first check that the network is working properly and that the signal is strong enough in all areas where the robot operates. Make sure that the connection information (SSID and password) is entered correctly in the robot settings. If the network uses specific restrictions or filters, make sure that Pudubot 2 is allowed to connect to it. If problems persist, try restarting the Wi-Fi router and the robot. If the connection still cannot be established, contact Pudu Robotics technical support for further assistance.
The robots use a dual SLAM navigation solution, supporting both Laser SLAM positioning and Visual SLAM positioning to adapt to different scenarios.
The frequency of maintenance impacts the lifespan and appearance of the robots. Therefore, it is essential to regularly clean critical sections of the robot, such as the display, with a soft cloth or cotton cloth. For more information, please see the Maintenance and Care section.
To protect the battery, it should not be overcharged or discharged, and should be stored in a dry environment.
Start by using the app or software that comes with the robot. Perform an initial mapping of your space by letting the Pudubot 2 navigate the service areas. Once the mapping is complete, you can set specific delivery points such as table numbers or waiting areas. Then assign custom routes based on your operational needs. Feel free to adjust and optimize these routes regularly to improve service efficiency.
Robin
Currently, facial recognition is supported by Buddy and Pepper models. Make sure the software versions of these robots are up to date for a better experience.
Make sure your Wi-Fi network is 2,4 GHz, as some robots do not support 5 GHz. If you have recently changed your network password, be sure to reconfigure Wi-Fi on the robot.
To reset your robot to factory settings, press and hold the reset button on the back of the robot for 10 seconds, until you hear a beep.
Go to the robot settings via the app and enable the energy saving mode option. This will reduce resource usage and extend battery life.
Immediately turn off the robot and let it cool down for at least 30 minutes before restarting it. Make sure the appliance is not exposed to a direct heat source.
Connect your robot to Wi-Fi, access the dedicated mobile app, then follow the instructions to download and install the latest software updates.
Use a soft, slightly damp cloth to wipe the surface of your robot. Do not use harsh detergents or immerse the robot in water.
Some robot models are compatible with specific accessories. Please consult the user guide for a complete list of compatible accessories.
Try restarting the robot by pressing the reset button. If the problem persists, contact customer service.
Check the user manual to understand the nature of the error and follow the troubleshooting steps provided. If the problem persists, contact technical support.
Make sure your robot is connected to the internet. Restart the device and try the update again.
Battery life varies depending on usage. On average, it can last between 2-4 years before needing replacement.
Go to the advanced settings of the dedicated app and select the “Factory reset” option. This will erase all personal data stored on the device.
Make sure the microphone is not obstructed and that you are speaking clearly. If the issue persists, it is recommended to recalibrate speech recognition in settings.
Yes, most of your robot's basic functions can be used without a Wi-Fi connection, although some advanced features require an internet connection.
Use a soft, dry cloth to gently clean the sensors. Do not use chemicals or water to avoid damaging the electronic components.
Check that the charging cable is securely connected and that there is no damage to the connectors. Try another electrical outlet or charger if available.
Make sure your Wi-Fi network is stable and your robot is near the router. If necessary, restart your router or use a signal booster.
Your robot is designed to work on smooth surfaces such as wood, tile, and vinyl floors. Avoid using it on thick carpets or uneven surfaces.
Use the mobile app to set up a schedule for tasks to run automatically at specific times and days.
This may be normal during certain operations. However, if the noises are sudden or unusual, check that nothing is obstructing its sensors or motors.
Check that the wheels are not blocked by debris. If the problem persists, perform a reset of the device via the app settings.
Check that the robot is connected to the internet and that the app is up to date. If the problem persists, try restarting the robot and the app.
Make sure the charging station is positioned in a clear area. If the problem persists, check that the robot's sensors are not obstructed.
To update your robot's software, connect it to your Wi-Fi network, then go to the mobile app and follow the instructions to download and install the latest updates.
Make sure there are no obstacles or debris blocking the robot's wheels. If the issue persists, restart the device and check the settings in the mobile app.
Go to the mobile app, open advanced settings, and follow the instructions to recalibrate your robot's sensors.
Make sure the robot's microphone is not obstructed and that you are speaking clearly. If the issue persists, recalibrate the voice recognition via the app.
Battery life depends on usage. In heavy duty mode, the battery can last up to 6 hours before needing to be recharged.
Check that the Wi-Fi network is 2,4 GHz and not 5 GHz, as some robots do not support this frequency. Restart the router if necessary.
Yes, using the dedicated mobile app you can remotely control your robot as long as it is connected to a Wi-Fi network.
Make sure there are no objects blocking the robot's wheels or joints. If the noise persists, contact technical support for further diagnosis.
Check that the charging station is properly positioned and clear of obstacles. If the problem persists, reset the robot settings in the app.
To completely turn off your robot, press the power button for 10 seconds until it turns off completely.
Make sure your robot's software is up to date. If the problem persists, contact technical support for a thorough check.
You can back up your robot's settings via the mobile app. Make sure the auto-backup option is enabled.
The battery can drain quickly if power-hungry features, such as voice recognition, are constantly enabled. Turn off unnecessary features when the robot is not in use.
Make sure your robot and mobile device are on the same Wi-Fi network. If this doesn't work, restart both devices.
Access the language settings via the mobile app and select your preferred language.
It is normal for the robot to get slightly warm during extended use. However, if the robot becomes abnormally hot, turn it off and let it cool before turning it back on.
Use a dry cloth to wipe down the charging station and make sure there is no debris blocking the connections.
Check that the sensors are not dirty or obstructed. Clean them with a soft, dry cloth and try again.
Check that the anti-drop sensors are clean and clear. If the problem persists, perform a reset in the app.
Make sure the robot's wheels are not clogged. If necessary, clean them and check the speed settings in the app.
To replace the battery, consult the user manual for detailed instructions or contact customer service for assistance.
Make sure the robot is connected to the internet and the app is up to date. Restart the robot if the issue persists.
Recalibrate the facial recognition function via the mobile app settings. Make sure the robot is in a well-lit environment.
Check that the update was completed successfully and restart the robot. If the problem persists, contact technical support.
Go to the sound settings in the mobile app and check that the volume has not been reduced or muted.
You can disable the tracking feature in the privacy settings of the mobile app.
Make sure the charging station is positioned in a clear area and that there are no obstacles blocking its path. If the problem persists, try resetting the navigation settings in the app.
Access the energy saving settings via the mobile app and enable sleep mode. This will save energy when the robot is not in use.
Make sure your Wi-Fi network is using 2,4 GHz and the password is correct. Restart your router and try reconnecting the robot.
Connect your robot to the Internet via Wi-Fi, then go to the mobile app settings to check for available updates and install them.
Avoid using the robot on uneven or rough surfaces. If necessary, adjust the sensitivity of the sensors via the mobile app.
Make sure the microphone is not blocked. If the problem persists, reset the robot via the mobile app or contact technical support.
Go to the mobile app settings and select the option to reset the robot to factory settings. This will delete all data and restore the default settings.
Make sure the battery is sufficiently charged and that the robot is securely connected to its charging station. If the problem persists, contact technical support.
Check that the robot's microphone is working properly and that you have enabled voice control in the app settings.
You can recalibrate the robot's sensors via the mobile app to improve the accuracy of its movements.
Go to the audio settings of the mobile app and adjust the robot's sound volume.
Make sure the robot is properly connected to the charging station. If the problem persists, restart the device or contact technical support.
Go to the mobile app settings and enable voice recognition to allow the robot to respond to voice commands.
Check that the charging station is properly positioned and that nothing is obstructing its path. If the problem persists, reset the navigation settings via the app.
This may be normal during certain operations. However, if the noise is sudden or unusual, check that nothing is obstructing the robot's wheels or sensors.
Go to the mobile app settings and select the option to reset network settings. This will allow you to reconnect the robot to a new Wi-Fi network.
Gently clean the sensor with a soft cloth. If the problem persists, contact technical support for diagnosis and repair.
You can adjust the sensitivity of the sensors via the advanced settings of the mobile app.
Make sure the robot is connected to the internet. Restart the device and check that the mobile app is up to date.
Reduce unnecessary features to save energy. You can also adjust energy-saving settings via the mobile app.
Use a soft cloth to clean the sensors. Be sure not to use any liquid or chemicals.
Reset the navigation settings via the mobile app and check that nothing is obstructing the robot's sensors.
Make sure there are no obstacles stuck in the wheels or motor. If the problem persists, contact technical support.
Recalibrate voice recognition via the mobile app and ensure the robot's microphone is working properly.
Use a surge protector or protected outlet to prevent damage from electrical surges.
This could be caused by dirty sensors or obstacles on the floor. Clean the sensors and make sure the area is clear.
Make sure the Wi-Fi network is stable and the robot is within a reasonable distance from the router.
Check that the robot is connected to the Internet and that the mobile app is up to date. Restart the device if necessary.
You can check the battery level via the mobile app or on the built-in display if available. Make sure to keep your robot charged to avoid interruptions.
Make sure the sensors are not obstructed and the floor is clean. You can also recalibrate the sensors via the mobile app.
Go to the sound settings in the mobile app and turn off or reduce the volume of sound notifications.
Check that the cable and charging station are in good working order. Try restarting the robot and make sure the charging station is plugged in properly.
You can recalibrate voice recognition through the mobile app settings to improve the accuracy of voice commands.
Some robots are not designed to work on thick surfaces like carpets. Use your robot on smoother surfaces for best performance.
Try restarting the robot and check that the sensors are not dirty or blocked. If the problem persists, reset the navigation settings via the mobile app.
You can activate sleep mode or rest mode via the mobile app to save energy without turning off the robot completely.
Most home robots are designed for indoor use only. Using the robot outdoors may damage it or compromise its performance.
This may indicate a problem or an urgent notification. Check the alerts in the mobile app to understand the source of the beeps.
Restart the robot to reset its functions. If the problem persists, check that the software is up to date.
Turn off non-essential features like sound notifications or voice recognition to save power.
Use a soft, dry cloth to gently clean the sensor without damaging it. Avoid using liquids or chemicals.
Check that the wheels are not blocked or obstructed. You can also recalibrate the sensors via the mobile app for better performance.
Clean the sensors with a soft cloth. If the problem persists, perform a sensor reset via the mobile app.
S8 Pro Ultra
Find all the information concerning your robot vacuum cleaner (Application, tutorial videos, troubleshooting, FAQs...?) by following the official link: https://support.roborock.com/hc/fr
The robot vacuum cleaner cleans in a zigzag pattern only to enable faster and more efficient cleaning that saves time. The boundaries of the room will be ignored and some places may be missed. This function is ideal for daily cleaning.
https://batteriesshopping.fr/codes-erreur-roborock/
The documentation can be found here: https://support.roborock.com/hc/en-US/articles/18454435155609-Roborock-S8-Pro-Ultra-CE-EN-Manual
The mopping frequency is 20 minutes by default, you can change it on the mopping settings page of the app. If necessary, you can also start mopping manually by pressing and holding the Dock button when the robot is docked.
The device is equipped with ultrasonic carpet recognition. It can recognize the carpet with extraordinary accuracy. You can choose different carpet modes according to your needs. For example, you can set the robot to automatically lift its mop when it detects the carpet. This mode is recommended for short-pile carpets.
Tello EDU
Contact DJI Technical Support directly.
Contact DJI Technical Support directly.
Contact DJI Technical Support directly.
Check that your phone is compatible with the DJI app and that the drone is properly synced with the app. If the issue persists, reinstall the app.
Make sure the drone camera is not obstructed and that the SD card is inserted correctly. Also check that the camera is working via the DJI app.
Use the DJI app to access the calibration settings and follow the instructions to calibrate your drone's compass.
Make sure the remote control is properly synced with the drone and the battery is charged. If the problem persists, reset the remote control settings.
This could be due to interference or a weak signal. Make sure you are flying in an open area with a strong signal and avoid obstacles such as buildings and trees.
Refer to the user manual for detailed instructions on replacing the propellers. Make sure the propellers are installed correctly before restarting the drone.
Check that the update was installed correctly and that the battery is sufficiently charged. If the issue persists, contact DJI Technical Support.
Make sure the sensors are not dirty or obstructed. You can also reset the sensor settings via the DJI app.
Go to the DJI app settings and enable the Auto Return Home option. This allows the drone to return to its home point if the connection is lost.
Check that the propellers are secure and not damaged. If the problem persists, consult the manual to check the other components.
Thymio wireless AI thread
Contact Thymio technical support directly.
Tiago Base
You can choose the option that best suits your needs: use our intuitive web GUI, compatible with multiple devices (tablet, computer, mobile, etc.). Integrate our AMRs with your ERP or internal management system. We can provide you or your integrator with a RESTful API for easy integration.
The maximum traversable step is approximately 1 cm.
You can leave your space as is, TIAGo Base does not need any guides, tracks or requirements to navigate and make deliveries autonomously. TIAGo Base is an autonomous mobile robot (AMR) and uses an advanced set of sensors and software to navigate safely without following any guides. This is a huge step forward from traditional AGVs. TIAGo Base’s artificial intelligence generates the most efficient route to reach its delivery point, which is flexible and can change based on production/business needs. People and other mobile elements can safely move around it and even pass it.
You can choose the option that best suits your needs: use our intuitive web GUI, compatible with multiple devices (tablet, computer, mobile, etc.). Integrate our AMRs with your ERP or internal management system. We can provide you or your integrator with a RESTful API for easy integration. And you are ready to go!
Transbot
Contact Yahboom technical support directly: https://category.yahboom.net/en/pages/contact-us
UHandPI
Contact Hiwonder technical support directly.
Vacuum 40
- Check whether the vacuum hose is disconnected, broken or clogged. - The suction power is weak, unable to suck up dust. - Poor connection between the vacuum hose and the dust bag, or unknown objects causing obstruction. - The roller brushes have not been cleaned for a long time, and there are hairs or something similar, which affects the cleaning performance. - The positioning of the roller brushes is too high to be cleaned, it needs to be reconfigured. - Large debris is too large in number to be cleaned at one time.
- Make sure nothing is stuck in the side brushes or roller brushes. - Make sure there is no interference between the roller brushes, side brushes and the machine body. - Confirm where the sound is coming from and contact Gausium technical support team.
-Check if the power supply to the peristaltic pump is normal using a multimeter. -Check if the peristaltic pump is working.
-Remove the rear bag shell to check whether the water pipe connector is leaking. -Check whether the rear bag disinfectant tank is cracked or not.
Zenbo junior 2
Zenbo Junior's touch sensor is located on the top of his head, located around the head button. If you pet Zenbo Junior's head, he will become shy.
Zenbo Junior comes with Zenbo Lab, one free year of ZMC (Zenbo Management Console), Zenbo Scratch 3.0, Zenbo Junior SDK and Python SDK.
You will see blue ears appear on the sides of Zenbo Junior's face.
Connect the adapter to the back of the device if nothing happens, contact Asus technical support: https://www.asus.com/ch-fr/supportonly/zenbo/helpdesk_service/
> Check the battery charge level
> Check your correct wiring
> Try turning it back on
> Check your correct wiring
> Try turning it back on
Contact us directly here
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- Administrative Mandate / SEPA Mandate / Chorus Pro (by providing your SIRET number and purchase order),
- Check by post and in store, cashed before supply of materials and services.
The robots mention the quantity of units "in stock" and this corresponds to the quantity physically available in the Company's warehouse.
Chronopost, Colissimo
Otherwise UPS and DHL
Otherwise UPS and DHL
Find the robot that suits you by clicking here
For all information and technical assistance click here
To track your order, log in to your account on our website and go to the "My Orders" section to view the status and details of your order. You can also find a shipping tracking link there if available. If you have any questions, contact our customer service.
Contact us directly by phone at +06 34 08 82 68
The hardware is guaranteed for 2 years. If you encounter any problems during this period, please contact our customer service for assistance.
You can find out more in the general conditions in click here
In the event of a proven defective product, and without reservations being made upon receipt of the package from the carrier by the Buyer, the product may be returned for repair or exchange.
In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without any justification being required from him, within fourteen (14) days from the date of receipt of his order, the tracking provided by the Leobotics carrier being authentic.
Our liability is limited to the terms set out in our warranty policy. We are not liable for indirect, incidental or consequential damages, including loss of data or profits. For any specific questions, please refer to the general conditions of sale or contact our customer service.
To become a sponsor, click here
To become a reseller, click here
Our after-sales service, available Monday to Friday from 10 a.m. to 17 p.m. (Paris time), does everything possible to provide you with the best solutions as quickly as possible.
RESPONSIVE & AVAILABLE
COMMERCIAL OFFER IN 24-48 HOURS
ADVICE & SERVICE 5 days a week 7-9 p.m.
SPECIALIZED SUPPORT
IN PERPETUAL EVOLUTION
Is your product or company not listed on our site?
Do you notice an error in the information provided?
Please feel free to email us at data@leobotics.com
Do you notice an error in the information provided?
Please feel free to email us at data@leobotics.com