DELIVERY OF YOUR ROBOT
PRICES & DEADLINES

We ship the majority of our orders with our partner Boxtal, who will provide you with tracking information directly by email.

For shipments within France, we mainly use Chronopost 18H.

Here are some price estimates according to our carriers and the chosen destinations:
Shipping Carrier It offers Estimated deadlines 250g 500g 1kg 2kg 5kg 10kg 20kg 30kg Why does Leobotics recommend it to you?
France Colissimo logo Home Without Signature 48 hrs €8,10 €9,10 €11,10 €12,40 €16,00 €21,50 €32,60 €43,80 Delivery directly to mailboxes in 2 to 3 days
Our prices already include the fuel surcharge: all-inclusive, it's simpler for you!
Fr Flag Logo Chronopost Chrono 18 24 hrs €13,70 €13,70 €13,70 €13,70 €13,90 €15,90 €20,10 €24,30 Express delivery before 18 p.m., delivered against signature
Recipients notified by SMS with an announced 2-hour slot, modifiable
Logo Chronopost Chrono 13 24 hrs €18,40 €18,40 €18,40 €18,40 €18,80 €21,90 €27,70 €33,60 Guaranteed express delivery before 13 p.m., upon quote.
Recipients notified by SMS with an announced 2-hour slot, modifiable
Secure delivery against signature
Belgium Logo Chronopost Chrono Classic 48 hrs €13,30 €13,30 €13,30 €14,60 €18,40 €24,80 €37,50 €50,30 Fast and economical delivery throughout Europe
Fr Flag Logo Delivengo Delivengo Easy 3 to 5 days. €8,70 €10,20 €12,20 €17,30 - - - - The most economical offer for a shipment of less than 2kg
Perfect for international
Fedex logo international priority 2 days €21,40 €21,40 €21,40 €21,40 €23,90 €36,40 €54,30 €59,60 Economical delivery anywhere in the world
Germany Logo Delivengo Delivengo Easy 3 to 5 days. €8,70 €10,20 €12,20 €17,30 - - - - The most economical offer for a shipment of less than 2kg
Perfect for international
German Flag Fedex logo international priority 2 days €21,40 €21,40 €21,40 €21,40 €23,90 €36,40 €54,30 €59,60 Economical delivery anywhere in the world
United Kingdom Logo Chronopost Chrono Classic 48 hrs €19,60 €19,60 €19,60 €21,00 €25,40 €32,60 €47,20 €61,70 Fast and economical delivery throughout Europe
Great Britain Flag Fedex logo international priority 2 days €20,80 €20,80 €20,80 €20,80 €23,40 €35,30 €53,10 €57,90 Economical delivery anywhere in the world
Italy Logo Delivengo Delivengo Easy 3 to 5 days. €8,70 €10,20 €12,20 €17,30 - - - - The most economical offer for a shipment of less than 2kg
Perfect for international
Italy Flag Fedex logo international priority 2 days €20,80 €20,80 €20,80 €20,80 €23,20 €35,30 €53,10 €58,20 Economical delivery anywhere in the world
Spain Fedex logo Chrono Express 24 hrs €19,00 €19,00 €23,20 €28,50 €42,00 €64,50 €115,70 €177,00 Express delivery across the world, by air
Spain flag Fedex logo international priority 24 hrs €21,60 €21,60 €22,70 €27,70 €40,40 €59,30 €80,40 €96,40 Express delivery all over the world
The ideal offer for delivery to the US
Switzerland Logo Delivengo Delivengo Easy 3 to 5 days. €16,40 €19,60 €29,00 €43,90 - - - - The most economical offer for a shipment of less than 2kg
Perfect for international
Swiss flag TNT logo EconomyExpress 3 days €38,40 €38,40 €38,40 €39,60 €46,50 €52,60 €71,40 €93,20 Economical delivery anywhere in the world
We also deliver our robots in the French Overseas Territories (on estimate), in Europe and the rest of the world!

You can also opt for delivery to a relay point on request, billed at the same rate as home delivery.

It is possible to collect your orders for free in our store via our Click & Collect service:


For some of our larger or heavier robots, we use external carriers like DHL, GLS, UPS, FedEx, etc. Some customers will even benefit from personal home delivery!

Leobotics is committed to offering you the best prices, and all our deliveries are insured up to the amount including tax of the products appearing in your order.

Shipping costs include packaging, handling and transportation.
To optimize your costs, we recommend combining your purchases into a single order.
Our packages are carefully prepared, particularly those containing fragile products.


LEOBOTICS DELIVERY FAQ

The products are delivered to the address indicated when ordering, within the specified time frame. These deadlines do not take into account the order preparation time, which can vary between one and ten days depending on stocks and the volumes of orders in progress. Leobotics strives to prepare and ship your orders as quickly as possible, ideally within the same day.

Shipments are made daily before 15 p.m. If you order before this time, it will ship the same day.

For any special request, whether it is an urgent need or a postponement of delivery, do not hesitate to contact us.

Orders placed after 14 p.m. on Friday or during the weekend will be shipped the following Monday, depending on stock availability.

More information in our General Terms & Conditions of Sale
.

In the event of a damaged package, the Customer must notify the carrier at the time of delivery, by mentioning reservations, or by refusing to receive the goods.

Leobotics reminds that at the moment the Customer takes physical possession of his Order and its Products, without making a reservation at the time of delivery, the risks of loss or damage to the Products are transferred to him, and Leobotics is relieved of any responsibility for the external condition of the product or its packaging.

In all cases, we recommend that you photograph the package, products and packaging, then complete our after-sales service contact form.

You can also contact the carriers directly with your tracking number:

• Chronopost: +33 9 69 39 13 91 (non-premium rate call)
• La Poste & Colissimo: +33 9 69 39 91 11 (non-premium rate call) or 3631
• FedEx: +33 800 123 800
• Delivengo: +33 810 821 821

More information in our General Terms & Conditions of Sale.

In accordance with the Consumer Code, Individual customers have 14 days from receipt of the items (tracking by the carrier as proof) to exercise their right of withdrawal, without having to justify themselves.

In the event of a return or exchange, the items must be returned new, intact, in their original condition (unassembled) and in their original packaging, accompanied by all accessories, instructions and documentation, to the address following: LEOBOTICS SARL, 38 quai Perrache, 69002 Lyon, France.

Leobotics will reimburse the sums paid by the customer within the framework of the right of withdrawal.

Return costs are the responsibility of the buyer.

For Professional customers, a period of 7 days is granted from receipt of the items, only in the event of product failure.

In this case, the customer must contact the Leobotics after-sales service via our after-sales service form.

After evaluation and validation by our after-sales service, we will take care of the repair of the product.

For more information, see our General Terms & Conditions of Sale.

When placing your order, Leobotics and Boxtal sent you a tracking link which allows you to follow the delivery of your package directly on the carrier's website (Chronopost, Colissimo, FedEx, etc.) - search first this link in your emails.

You can also track your order by logging into your account on leobotics.com.

For any other requests, contact us at contact@leobotics.com.

FOR ANY OTHER QUESTIONS

After-sales services & FAQ
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Head office: 38 quai Perrache Lyon 2 France
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