| Social reason : | LEOBOTICS |
| Legal Status: | SARL |
| Share capital: | 11.109€ |
| Head Quarter | 38 quai Perrache 69002 Lyon France |
| SIRET: | 892 594 847 00022, registered with the RCS of Lyon |
| Intra-community VAT: | FR31892594847 |
| Manager : | Mr. Léo-Pol Watrin |
| Phone: | +33 (0)6 34 08 82 68 |
| E-mail adress : | contact@leobotics.com |
| Website : | https://www.leobotics.com/ |
General Terms & Conditions of Sale
These General Terms and Conditions of Sale (“GTC”) are valid and come into effect from 01/05/2024 (version 3.0).
Previous versions can be found at this address: https://www.leobotics.com/cgvs/
Between the Company LEOBOTICS SARL, identified above, Represented by Mr. Léo-Pol Watrin as manager, duly authorized for the purposes hereof. The company can be contacted by email or by clicking on the contact form accessible via the home page of the site. Hereinafter "the Seller", "the Company" or "Leobotics". On the one hand, And the natural or legal person purchasing Products or services from the company, Hereinafter, "the Buyer" or "the Customer", On the other hand, It has been set out and agreed as follows:
The Company offers the sale of its Products and Services to consumers, marketed through its website (https://www.leobotics.com).
The list and description of the Products and Services offered by the Company can be consulted on the aforementioned site.
The non-exhaustive list of Products offered by Leobotics is:
The non-exhaustive list of Services offered by Leobotics is:
These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products or Services offered by the Seller.
These General Terms and Conditions of Sale (GTC) govern the contractual relations between Leobotics and the Buyer (sales of Products or Services), carried out through the Company's website, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who has accepted them before placing an order.
The T&Cs and CGUs are also cited and applicable for any numbered quote (“offer”), in paper form or in digital version, signed between a Buyer and the Company.
The Seller reserves the right to modify these terms at any time by publishing a new version on its website.
The T&Cs applicable then are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.
These T&Cs can be viewed on the Company's website at the following address: https://www.leobotics.com/cgv/.
The Company also ensures that their acceptance is clear and unconditional by implementing:
The Buyer declares, at the time of placing the order, to have read all of these General Conditions of Sale, and where applicable the Specific Conditions of Sale relating to a product or service, and declares to accept them without restriction or reservation.
In the absence of Special Conditions of Sale, these conditions will prevail over any other provision appearing in any other document.
The Buyer acknowledges that he has received the necessary advice and information to ensure that the offer is suitable for his needs.
The Buyer declares that he is able to legally contract under French law or validly represent the natural or legal person for whom he is making a commitment.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Prices are expressed in euros by default.
Depending on the geographical location of the Buyer, the prices of the Products sold through the Website are indicated including or excluding all taxes and are precisely determined on the Product description pages.
This information is specified by the presence of the words “TTC” (All Taxes Included) or “HT” (Excluding Taxes) next to the sale price appearing on the product page.
The price indicated on the Product sheets does not include transport (delivery costs).
These prices are also indicated in euros including all taxes (VAT + other possible taxes) on the Product order page, and excluding specific shipping costs.
The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for mainland France and EU member countries.
The final price indicated includes the price of the Products, the costs of handling, packaging and storage of the Products, the costs of transport and commissioning.
For all Products shipped outside the European Union and/or DOM-TOM, this final price indicated does not include any applicable duties and taxes. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases.
These rights and sums are not the responsibility of the Seller, are the responsibility of the Buyer and are his responsibility (declarations, payment to the competent authorities, etc.).
The Seller therefore invites the Buyer to obtain information on these aspects from the corresponding local authorities.
The Buyer agrees to pay all taxes due on the importation of Products, customs duties, value added tax, and all other taxes due under the laws of the country or territory where the order is received.
They cannot under any circumstances be supported by Leobotics.
Leobotics is therefore released from any legal liability if the payment of taxes is not made by the Buyer.
Professional customers who have provided their valid intra-community VAT number issued by a member state of the European Community, and who request delivery to the same country, are not liable for French VAT.
The telecommunications costs necessary for accessing the Company's websites are the responsibility of the Client.
The prices displayed on the Leobotics website are exclusively online prices and may be more advantageous than the prices charged in stores.
Buyer acknowledges that online prices may vary from in-store prices due to specific promotions, different logistics costs, or other factors.
Leobotics reserves the right to change prices at any time without notice.
In accordance with the provisions of Article 1127-1 of the Civil Code, the Buyer must follow a series of steps to conclude the contract electronically in order to be able to place his order:
The Buyer will receive confirmation by email of payment of the order, as well as an acknowledgment of receipt of the order confirming it, at the email address that the Buyer has communicated.
He may request at any time to review a PDF copy of these general conditions of sale.
During the ordering process, the Buyer will have the opportunity to identify any errors made in entering data and to correct them.
The default language proposed for the conclusion of the contract is French.
Leobotics offers an automatic translation module for the Internet pages of its site, but only the information provided in the French language is confirmed to be accurate.
If the Buyer wishes to know the exact information when finalizing his order, he will then have to go back to the website in its French version and translate the information himself.
The terms of the offer and the general conditions of sale are sent by email to the Buyer when ordering and archived on the Seller's website.
The archiving of communications, the order, order details, as well as invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code.
This information may be produced as proof of the contract.
For delivered Products, delivery will be made to the address indicated by the Buyer.
For the purposes of proper execution of the order, the Buyer undertakes to provide truthful identification details.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
The essential characteristics of the goods, services and their respective prices are made available to the Buyer on the company's websites, as well as, where applicable, the method of use of the product.
In accordance with article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or by any other appropriate process, of the prices and special conditions of sale and execution of the services before any conclusion of the sales contract.
It is recalled here that in all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The sale price of the product is the one in force indicated on the day of the order, this one does not include the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order.
The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.
Where the Products or Services are not executed immediately, clear information is given on the product presentation page as to the delivery dates of the Products or Services.
The Buyer certifies having received a breakdown of the delivery costs, the shipping times and delivery times of the carriers, as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities in the context of this sale.
The Seller undertakes to honor the Customer's order within the limit of stocks of available Products only.
Failing this, the Seller shall inform the Buyer; if the order has been placed, and in the absence of agreement with the Buyer on a new delivery date, the Seller shall reimburse the Buyer.
The contractual information is presented in detail and in French.
Leobotics undertakes to ensure that the product delivered complies as closely as possible with the description on the product sheet, particularly in terms of technical specifications.
The parties agree that the illustrations or photos of the Products offered for sale have no contractual value; the packaging in particular may differ without notice, following a modification made by the manufacturer.
The customer is fully aware that it is necessary to have adequate computer equipment (a tablet, a smartphone or a computer for example) to program certain Products offered by Leobotics, not supplied with the Products.
If the compatibilities of the Products with the computer hardware, and/or reciprocally, the compatibility of the computer hardware with the Products (such as robots), are not clearly indicated on the various Product pages, Leobotics remains fully available to support the customer and inform them of the compatibility, before the customer's purchase.
After the customer's purchase, Leobotics is in no way responsible for the incompatibility between Leobotics Products and the Customer's computer hardware, and does not accept the return of the product in the event of non-compatibility of the Leobotics Product with the customer's computer hardware, which may be obsolete for example.
The validity period of the offer of Products and their prices are specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of Products or services.
Unless otherwise specified, the rights granted hereunder are granted only to the natural person who signed the order (or the person who owns the email address provided).
All orders placed with Leobotics are intended for use by the Buyer. The Buyer or other recipients of the Products are prohibited from any partial or total resale of the Products.
In accordance with Article L.411-1 of the Consumer Code, the Products and Services offered for sale through these General Terms and Conditions comply with the requirements in force relating to the safety and health of people, the fairness of commercial transactions and the protection of consumers.
Regardless of any commercial guarantee, the Seller remains liable for defects in conformity and hidden defects in the product.
The Products are sold new but Leobotics reserves the right to open packaging before any order, in order to check the proper functioning of the product and/or the presence of all components (accessories, instructions, etc.) without this affecting the operation of the warranty, nor entitling the customer to any compensation whatsoever.
In accordance with Article L.217-4, the seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
In accordance with the legal provisions regarding conformity and hidden defects (art. 1641 c. civ.), the Seller will refund or exchange defective Products or those that do not correspond to the order.
Leobotics undertakes to provide additional After-Sales Service (“SAV”) between the manufacturer (or “supplier”) of the Product and the Buyer, within the framework of additional and optional Commercial Guarantees.
For any online purchase, the Buyer can withdraw and has 14 working days to contact the Seller and request the return and refund of the product.
In the event of a breakdown or defect being noted, the Buyer must send an email to contact@leobotics.com, with the order number, the brand and reference of the product concerned, the Buyer's contact details (Last Name, First Name, Telephone and Email), the breakdowns and/or defects noted, and photos which clearly identify them.
Suppliers and Leobotics will analyze and attempt to identify the source of the problem.
Leobotics will act as an intermediary to find a solution to the problem encountered and undertakes to respond to the Buyer within 72 working hours after receipt of the email.
In the event of a malfunction being noted, Leobotics undertakes to do everything possible to repair the product. Only subsequently, if repair is not possible, the Buyer may request the exchange of the product.
In the case of a technical product, the Buyer will take particular care to check the proper functioning of the device delivered, and to read the instruction manual provided in full.
Any defect in the use or handling of the product will result in the warranty being voided.
In any case, Leobotics cannot be held responsible for malfunctions or damage caused in the context of use not in accordance with the instructions for use or failure to comply with the regulatory and legislative provisions in force in the country of receipt.
In the event of a proven defective product, and without reservation issued upon receipt of the package from the carrier by the Buyer, the product may be returned for repair or exchange.
If the product is under warranty, the repair will be covered by Leobotics. The return costs will be covered by the Company, a return slip will be sent to the Buyer in order to return the product, either to the supplier or to Leobotics. The Buyer can also drop off the product free of charge, at the head office address: Leobotics, 38 quai Perrache 69002 Lyon France.
If the product is out of warranty (warranty expired or failure to use by the Buyer), the return costs will be borne by the Buyer, or the Buyer can drop off the product free of charge at the head office address: Leobotics, 38 quai Perrache 69002 Lyon France.
The repair will also be the responsibility of the Buyer with a quote sent in advance which he must accept.
The product must be contained in its original condition, with its original packaging and various sub-packaging (plastic bags and cardboard boxes), complete with all original parts and accessories, as well as all assembly instructions and other documentation.
If the product is still under warranty or the Buyer has accepted the repair estimate, and after receipt of the product by Leobotics or the supplier, the source of the problem will be reconfirmed after analysis, then the product repaired or exchanged, and finally reshipped.
If the product is still under warranty and the supplier is unable to repair it, the product will be fully refunded.
Under these general terms and conditions of sale, except in cases of lack of conformity, hidden defect and in compliance with the legal withdrawal period, Leobotics is not required and does not accept the return of a product, purchased online (e-commerce) or in store, for any other reason such as non-necessity or change of mind of the customer. The customer is invited to carefully check his needs and preferences before making a purchase.
The Products remain the property of the Company until full payment of the price.
The Products are delivered to the delivery address indicated when ordering and within the timeframes indicated.
These deadlines do not take into account the order preparation time.
Leobotics undertakes to deliver to its carrier all the references ordered by the Buyer, as soon as possible and within 72 working hours, after confirmation of the order and receipt of full payment.
Leobotics carriers contractually undertake to deliver the order to the Buyer's address provided by Leobotics (Buyer's personal address or relay point address).
Some carriers consider certain locations or municipalities as “remote areas” and “difficult to access areas”. These areas are then subject to a surcharge of €20 excluding VAT. The application of this surcharge cannot be predicted by the transport cost calculation module of the Leobotics e-commerce site, which reserves the right to claim this amount from the Buyer after validation of the order. The Buyer will have the choice at a later stage to pay this amount to Leobotics, or to request the cancellation and reimbursement of the entire order.
The delivery times indicated on the delivery method selection page are expressed in number of working days. They correspond to the duration of the transport, between its collection by the carrier and delivery to the customer. These times have an average estimated value, and may be extended, in particular in the case of deliveries to remote areas (DOM-TOM, countries located outside the EU), or during periods of intense activity, without this giving rise to any support whatsoever on the part of Leobotics.
These delivery times do not include shipping times for order preparation, which can vary between one day and ten days, depending on current order volumes. Leobotics will always ensure to prepare and send orders as soon as possible, to satisfy the Customer.
High value Products, Products offered specifically on request and on quote, or Products exported from abroad (Asia, America, etc.) may have longer delivery times (up to 30 additional days). In the latter case, Leobotics undertakes to inform of special delays, and the customer cannot claim any compensation.
All information provided by the Buyer when placing an order is binding on the Buyer: in the event of an error in the recipient's contact details, Leobotics cannot be held responsible for the impossibility of delivering the product, or for any additional delays caused. Leobotics would then be entitled to demand payment of an amount corresponding to the costs incurred by a second shipment.
For any order, Leobotics reserves the right to change carrier, provided that the new carrier offers equivalent or superior services in terms of delivery time and tracking.
Delivery is considered to have been made after delivery of the product to the recipient indicated or to any other person authorized to receive it in their place, the recipient's signature being proof. In the event of choosing tracked delivery without signature, delivery may be made to the recipient's mailbox, the delivery declaration made by the carrier being proof.
When the Buyer orders several Products at the same time, these may have different delivery times:
In the event of the delivery date being exceeded by more than thirty days and not due to a case of force majeure, the Buyer has the option of cancelling the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code.
The Seller then proceeds to reimburse the product and the “outbound” costs under the conditions of the provisions of Articles L216-3 and L241-4 of the Consumer Code.
The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to ensure order tracking.
It is the customer's responsibility to systematically check the condition of the package upon arrival.
In the event of damaged packages, the Buyer must report this to the carrier at the time of delivery, by stating reservations or by refusing to accept the goods.
The Seller reminds that at the time the Buyer takes physical possession of the Products, without issuing any reservation at the time of delivery, the risks of loss or damage to the Products are transferred to him, and the Seller is released from any liability for the external condition of the product or its packaging.
The Product sheets on the website mention the quantity of units “in stock” and this corresponds to the quantity physically available in the Company’s warehouse.
Any order or quote placed may be subject to change based on stock availability, electronics shortages or any other non-Leobotics related issues. In such circumstances, the customer will be notified of potential changes prior to any shipment confirmation.
In the event that an item is unavailable, the Buyer will be notified, by telephone or email, of the expected delivery times.
The Buyer may then:
In the case of Products in stock, if the Buyer wishes several delivery locations, or deliveries in several times, he must place as many orders, with the related delivery costs.
Items marked “pre-order” or “backordered” are not immediately available in stock. Lead times may vary depending on the Products.
The Buyer may request an estimate of the availability of an item via the contact form on the website or by email at contact@leobotics.com.
In the event of an order for several items including Products on pre-order at the time of purchase, the shipment will take place in one go, when all the items in the order are available. If the time frame offered to the Buyer for the whole item does not suit him, he may always divide it into several orders, with the costs related to each order.
The price charged to the customer is the final price indicated on the order confirmation sent by the Seller.
Payment is due immediately upon ordering, including for pre-ordered Products.
The Buyer may pay by payment card (“CB”). The types of cards accepted are: Mastercard or Visa.
Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa).
The secure online payment system by bank card is carried out by our payment service provider Monetico Paiement via a banking server of the Crédit Mutuel bank.
Once the payment is initiated by the Buyer, the transaction is immediately debited after verification of the information.
In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable.
By providing his banking information during the sale, the Buyer authorizes the Seller to debit his card for the amount relating to the price indicated.
The Buyer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.
The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. The confidential payment information of the customer is at no time brought to the attention of Leobotics. Only the outcome of the transaction (validated or rejected) is communicated, without specifying the reason.
The order validated by the Buyer is only considered effective when the bank payment center gives its agreement.
In the event of refusal by the banking center (error or inability to debit the card), the Sale is immediately terminated by operation of law, the order automatically cancelled and the Buyer notified by email.
Automatic recording systems are considered to be proof of the nature, content and date of the order.
Payment can also be made by bank transfer, PayPal, Stripe or check. In one of the cases mentioned above, the Company will wait for confirmation of receipt of funds to send the order (between one and three working days).
Leobotics reserves the right to cancel any order from a customer with whom there is a dispute, current dispute or dispute relating to the payment of a previous order, or in the event of suspected fraud.
In the event of non-compliance with the terms of a signed quote (paper or digital) between a Buyer and Leobotics, financial penalties may be applied, determined based on the damage suffered by Leobotics.
For all signed quotes, “signed offer” or “purchase order” sent by the Buyer; in the event of late payment after the deadline indicated in the quote, additional fees of €40 may be automatically applied, to which will be added an interest rate equal to the legal rate in force. These fees and interest will be due automatically, without a reminder being necessary, and will be payable from the first day of delay.
In the event of early termination of the quotation without valid reason, the Buyer responsible for the termination may be required to pay the Seller financial compensation.
No penalty will be applied if the delay or non-compliance with the estimate is due to a case of force majeure as defined by the law in force.
Leobotics also reserves the right to take retaliatory measures such as suspension of services or termination of the contract in the event of repeated non-compliance with contractual commitments by the Buyer, and the Buyer will be required to reimburse Leobotics for any additional costs incurred due to non-compliance with the quotation.
These penalties are intended to compensate for the damages suffered by the non-offending party and do not replace the possibility of claiming damages for additional proven damages.
In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without any justification being required on his part, within fourteen (14) days from the date of receipt of his order, the tracking provided by the Leobotics carrier being authentic.
The right of withdrawal may be exercised by contacting the Company by Registered Letter with Acknowledgment of Receipt, to the head office address: LEOBOTICS, 38 quai Perrache, 69002 Lyon, France.
Leobotics informs the Buyer that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for:
In the event of exercising the right of withdrawal, exchange or refund, within the aforementioned period, the price of the Product(s) purchased and the shipping costs will be refunded.
In the event that the Buyer has chosen a non-standard delivery method for the initial shipment of the Products (for example express delivery), the reimbursement of transport costs will be capped at the amount of the least expensive shipping costs offered for the chosen delivery area.
The transport costs associated with the return of the Products remain the responsibility of the customer.
Returns of Products must be made in their original condition, new and intact, with their original packaging and various sub-packaging (plastic bags and cardboard boxes), complete with all original parts and accessories, as well as all assembly instructions and other documentation; they must, if possible, be accompanied by a copy of the proof of purchase.
The package containing the returned Product must be sent in suitable protective packaging, with a request for Acknowledgment of Receipt (“AR”) and/or with the recipient's signature, within fourteen (14) days from the date of receipt of the order, the tracking provided by the Leobotics carrier being proof.
In the event of damage to the packaging, damage to the Product or its accessories, any impact or scratches, or the lack of an accessory (such as a part or a computer cable), Leobotics may claim compensation and thus retain a portion of the reimbursement due.
In accordance with legal provisions, the Buyer will find below the standard withdrawal form:
“To the attention of LEOBOTICS SARL, 38 quai Perrache, 69002 Lyon, France, (contact@leobotics.com),
I hereby notify you of my withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer (s) (only in case of notification of this paper form):
Date:
(*) Delete the mention useless.
This standard withdrawal form must be sent, by registered letter with acknowledgement of receipt (AR) and/or with signature, to the address of the Seller's head office: LEOBOTICS, 38 quai Perrache, 69002 Lyon, France.
Within this 14-day withdrawal period, in addition to sending the standard form, the customer must send an email to sales@leobotics.com to inform Leobotics of his withdrawal, with the number of the withdrawn order, and the tracking number of the package containing the returned product.
The refund will be made within a maximum of 14 days following receipt of the items, in the condition previously mentioned.
The refund will be made via the same payment method used for the purchase.
In accordance with the law, the Seller assumes the guarantees of conformity and relating to hidden defects of the Products.
The Seller will reimburse the Buyer or exchange Products that are apparently defective or do not correspond to the order placed.
The refund request must be made as follows:
Detail the procedure
The Seller reminds the Buyer:
Leobotics cannot be held responsible for damages of any nature, whether immaterial or physical, which could result from poor operation or improper use of the Products distributed, as well as for any modifications to the Products resulting from the manufacturers.
Complaints or disputes setting out the various situations will be received and carefully reviewed. In the event of a dispute, the Buyer will contact Leobotics as a priority to obtain an amicable solution.
If applicable, the Buyer may submit any claim by contacting the Company by sending a letter by registered post with acknowledgement of receipt to the head office address: LEOBOTICS, 38 quai Perrache, 69002 Lyon, France.
In the event of difficulties in the application of this contract, the Buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association in the sector, a consumer association or any other advisor of his choice.
However, the search for an amicable solution does not interrupt the time limits of the legal guarantee, nor the duration of the contractual guarantee.
As a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the Buyer honors its financial commitments to the seller.
In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for by Title I of Book VI of the Consumer Code.
If the complaint request to the Seller's customer service fails, or in the absence of a response within two months, the consumer may submit the dispute to this mediator who will attempt, in complete independence, to bring the parties together with a view to reaching an amicable solution.
To present any complaints, the Buyer must contact the mediator CM2C (Consumer Mediation Center of Justice Conciliators), 14 rue saint Jean 75017 Paris, who can be contacted on their Internet page https://www.cm2c.net/contact.php, or on 06 09 20 48 86.
Online Dispute Resolution (ODR) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.
Also, the Buyer agrees to indemnify and hold Leobotics harmless from and against all claims, liabilities, costs and expenses (including reasonable legal fees and costs) arising out of the improper installation, support or maintenance of the Products and Services by the Buyer or its employees and agents, any misrepresentation by the Buyer or its employees and agents.
The following information is an extract from the General Maintenance Conditions, of which the Buyer may request to review a PDF copy at any time.
A Maintenance contract, of the “Comfort” or “Complete” type, may be offered to the Buyer for any type of Product supplied by the Seller. A numbered contract is therefore defined between Leobotics and the Buyer. The contract aims to guarantee the proper functioning and maintenance of the Product installed at the specified address of use of the Product.
Depending on the choice (Comfort / Complete), the formula includes a series of services designed to ensure efficient and rapid maintenance. An annual or monthly contract price is provided in Euros excluding VAT, for a clear duration with the Buyer (1 year, 2 years, 3 years, 4 years, 5 years, etc.), renewable from the date of receipt of the Product.
The contract is designed to provide optimal maintenance conditions, including the correction of operating faults according to the chosen service level. The cost of the services is invoiced in addition to the purchase price of the Product. The document is issued after installation and payment, to be returned initialed, dated and signed by the Buyer.
Services include technical support available by phone from 10:00 a.m. to 13:00 p.m. and from 14:00 p.m. to 18:00 p.m., as well as direct response to emails sent to aftersales@leobotics.com.
Privileged access to technical support is also provided, with on-site and remote interventions.
An annual preventive maintenance visit can be included, to be carried out on working days and scheduled in advance by the Leobotics technical team. It includes component condition checks, performance monitoring, parameter adjustments, and proper functioning tests, with a detailed report left on site.
For any additional intervention confirmed by a specialist, a date is generally proposed within two weeks. Travel and accommodation costs are invoiced separately, as are any worn parts and consumables replaced. In the event of a full contract, labor and travel costs are covered for an additional intervention, limited to the address specified in the contract (excluding necessary spare parts).
The Buyer and Leobotics shall designate primary contact persons to facilitate communication throughout the term of the Service Agreement.
The Buyer shall provide all necessary access to the Products and ensure that the installation locations comply with safety standards. Leobotics is authorized to carry out maintenance work according to standard procedures, and the Buyer shall provide reasonable assistance.
In the event of a failure, the Buyer must contact Leobotics by email, providing the necessary details for a remote diagnosis. Leobotics undertakes to intervene quickly, according to the agreed deadlines for contact, diagnosis, and repair, depending on the availability of spare parts.
Leobotics guarantees maintenance services carried out with care and skill, using original spare parts or equivalent quality. Breakdowns will be resolved remotely whenever possible, and technicians are qualified to perform the required tasks. The warranty does not cover damage resulting from improper use or external causes, nor normal wear and tear parts.
Leobotics makes every effort to meet scheduled service dates, perform scheduled tasks, and inform the Buyer of necessary actions. The Buyer must comply with applicable laws and regulations and ensure that the use of the Product complies with the technical specifications. The Buyer is liable for any infringement of third-party rights and must guarantee and indemnify Leobotics in the event of claims.
In the event of daily maintenance requested by Leobotics and not complied with by the Buyer, the contractual warranty may be suspended. Leobotics reserves the right to charge additional costs for any maintenance intervention and for the necessary spare parts. The suspension of the warranty means that Leobotics will not be held responsible for any breakdowns or malfunctions that occur due to non-compliance with the recommended daily maintenance. The intervention costs will be calculated according to the rates in force at the time of the request, and the Buyer will be informed in advance of the estimated costs.
The contract may be terminated automatically upon expiry of its term or by 14 days' written notice by either party. In the event of non-payment, Leobotics may terminate the contract after 30 days' notice. Termination terminates the maintenance obligations, but payment for services already provided remains due.
The Buyer must take out adequate insurance covering the Product and provide proof of insurance to Leobotics. Each party must take out appropriate insurance to cover the risks related to their activities. Leobotics undertakes to provide the services described at the agreed rates, and any additional intervention requiring additional costs will be previously approved by the Buyer.
The Buyer undertakes not to infringe the intellectual property rights of Leobotics and its suppliers, and to comply with the conditions stipulated to guarantee efficient maintenance in accordance with contractual expectations.
Leobotics, its trainers and organizers, organize discovery workshops, internships, training courses and annual courses all year round on its premises.
The Buyer releases Leobotics trainers from all liability in the event of an accident which may occur to him or his children, outside normal business hours, and in the absence of the instructor.
The Buyer releases the organizer of the workshop/training provided by Leobotics from any liability, concerning injuries and material or bodily damage caused or suffered by the child, in the event of theft or loss of property as well as any damage to the sites that may be attributed to him.
The Buyer declares that he has taken out Civil Liability and illness/accident insurance for this purpose, guaranteeing my child against all losses, of whatever nature, caused to my child or to third parties by his actions, and that his insurance contract does not mention any clause contrary to what has been previously declared.
The Buyer undertakes to have its insurers waive any recourse against the organizer of the workshop/training provided by Leobotics.
The Buyer acknowledges that the presentation of authorization and regularized liability waiver is mandatory and essential for his/her child to be able to participate in the workshop/training provided by Leobotics.
The Buyer authorizes the organizers of Leobotics, in the event of a medical emergency, to take all necessary measures and to contact the emergency numbers (SAMU).
The Buyer undertakes to accompany or have his/her minor children accompanied to the premises where the course is taking place, in order to ensure the presence of the instructor.
The Buyer may allow his children to go out alone after his lesson.
The Buyer has the choice of authorizing or not the organizers of Leobotics to take photos of members and to use them during exhibitions, in commercial brochures, on the website, in videos, via our social network pages as part of the promotion of training courses.
The Buyer certifies that the information provided on the completed registration forms is accurate.
The Seller reserves the right to modify the Training prices at any time, but will respect the prices indicated on the site at the time of the Customer's order.
A training order is only validated upon receipt of full payment. In the absence of receipt of payment, no order is considered final by the Seller.
The right of withdrawal is not permitted for reserved workshops, as these are tailor-made and planned services. In the event of cancellation or postponement of a workshop by the Seller for any reason, the Customer may change their reservation date or request a refund, without any additional compensation. In the event of cancellation by the Buyer, this must be confirmed by email to the following address: contact@leobotics.com.
Cancellation fees may be applied by Leobotics to the Buyer, for a cancellation made:
Once the preferences are returned, the company sends back a schedule confirming the annual course week by week, or internship day by day. The client is required to respect this schedule.
All reservations and dates are subject to prior confirmation (2x weeks in advance) and may be postponed by Leobotics in the event of unavailability of our trainers (illness, etc.), without additional costs or compensation for the client.
In the event of the student's unavailability, the client may exceptionally postpone 1x session on the 20-hour courses, 2x sessions on the 40-hour courses, no session on the discovery courses and workshops.
Reservations for the training slot(s) are effective upon receipt of payment.
The age and required skills of the students are indicated. The Customer must take this into account and the Seller reserves the right to refuse access to a workshop if these conditions are not met.
The materials provided to children during the workshops (in particular the booklets) may not be copied, reproduced or used without the written permission of their author.
The Products sold by Leobotics are all supplied with instructions for use to be followed by the Buyer.
Leobotics generally offers the Buyer training associated with the Products sold concerning various elements including the installation of the Product, its start-up, its programming, its daily use, its daily maintenance.
In the event of non-compliance with the training provided by Leobotics to the Buyer or non-compliance with the instructions for use, and in the event of improper use of the Product by the Buyer, the latter will be considered at fault.
Leobotics reserves the right not to assume responsibility for any damage caused by incorrect use of the Product or by failure to comply with the instructions for use.
The Buyer is required to carefully follow the instructions for use, as well as any training provided by Leobotics and to use the Product in accordance with the instructions provided.
In the event of non-compliance with these obligations, the Buyer will be held responsible for the consequences of his behavior.
When Leobotics integrates third-party solutions into an order, its liability is limited to the integration itself.
It is agreed that Leobotics will exercise its role as integrator with diligence and professionalism. The Buyer acknowledges that the integration of different solutions may present technical challenges and inherent risks.
Leobotics undertakes to provide its expertise and know-how to successfully complete the integration, but cannot guarantee the total absence of technical problems or malfunctions related to the integration.
When an order involves the integration of third-party hardware or software solutions by Leobotics, whether it is a “Hardware” integration in a global project or a “Software” integration in a Product, the Buyer therefore expressly acknowledges and accepts that:
Leobotics assumes the risks relating to the goods until their delivery to the Customer, at which time the risks are transferred to the latter.
In all projects involving Leobotics, whether initiated by Leobotics or the customer, without express request and re-invoicing by Leobotics, the customer is responsible for carrying out a risk analysis and confirming the safe use of its Products under its full responsibility.
The Customer acknowledges and accepts that any activity carried out at the Customer's premises and initiated by the Customer himself is under his sole responsibility.
Leobotics disclaims any liability for any damage, loss or incident occurring during such activities and initiated by the customer.
The customer undertakes to take all necessary measures to ensure the safety of operations and to comply with the operating instructions provided by Leobotics.
Under no circumstances can Leobotics be held responsible for the consequences resulting from the customer's intervention in the start-up of the Products or Services provided.
The order may be cancelled by the Buyer in the following cases:
In these cases, the Purchaser may demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.
The termination of the contract must be requested by Registered Letter with Acknowledgment of Receipt to the head office address: LEOBOTICS, 38 quai Perrache, 69002 Lyon, France.
The brands, domain names, Products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller and its respective manufacturers.
No transfer of intellectual property rights is made through these T&Cs.
Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
In no case does the sale result in any transfer of intellectual property.
The website www.leobotics.com is the property of the company Leobotics in its entirety, as well as all related rights. Any reproduction, in whole or in part, of the website is systematically subject to the authorization of the owners.
Hypertext links to the Leobotics website are permitted without specific request.
Leobotics is responsible for the proper delivery of the Products and generally responsible for the proper execution of the contract.
The performance of the seller's obligations under these terms is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance.
The Seller will notify the Buyer of the occurrence of such an event as soon as possible.
Thus, except in cases of force majeure, the Buyer will not have to demonstrate the fault of other parties involved in the event of poor performance of the contract.
The following are considered to be cases of force majeure releasing the Seller from its obligation to deliver: wars, riots, pandemics, fires, strikes, accidents and the impossibility of obtaining supplies.
If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties.
Any contractual modification is valid only after a written and signed agreement of the parties.
In accordance with Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller implements the processing of personal data essential for the purposes of distance selling, the purpose of which is the sale, processing and delivery of orders, the establishment of invoices and warranty contracts, defined in this contract.
The Buyer is informed of the following:
The information requested when ordering is necessary for the establishment of the invoice (legal obligation) and the delivery of the goods ordered, without which the order cannot be placed. No automated decision or profiling is implemented through the ordering process.
Failure to provide information may result in the order not being validated.
All clauses appearing in these general conditions of sale, as well as all purchase and sale transactions referred to therein, are subject to French law.
The nullity of a contractual clause does not entail the nullity of these general conditions of sale.
For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:
Article 1641 of the Civil Code:
The Seller is liable for the warranty against hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the Buyer would not have purchased it, or would have paid a lower price for it, if he had known of them.
Article 1648 of the Civil Code:
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.
Article L. 217-4 of the Consumer Code:
The Seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed in his charge by the contract or has been carried out under his responsibility.
Article L. 217-5 of the Consumer Code:
The good complies with the contract:
- If it is suitable for the use usually expected of similar goods and, where applicable:
- If it corresponds to the description given by the seller and has the qualities that the latter presented to the Buyer in the form of a sample or model;
- If it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
- Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the Buyer, brought to the attention of the seller and which the latter has accepted.
Article L. 217-12 of the Consumer Code:
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article L. 217-16 of the Consumer Code:
When the Buyer requests the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the Buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.